Privacy Policy

Draft: needs legal review. This page is a plain-language working draft prepared before launch. It is not legal advice and has not been reviewed by counsel.

What we collect

• Account: when you sign in with Apple we receive a stable Apple user identifier and, the first time only, the first name you choose to share. Guests are not asked for an email address.
• Profile: your first name and, if you add it, a phone number that the captain of a trip you booked can see on the trip manifest.
• Bookings: which trips you booked, seats, amounts, cancellations and refunds.
• Messages, reviews and reports you send in the app.
• Captains: a contact email address (shared with Stripe for the payout account), legal name, home waters, USCG credential and insurance details and document images (stored in Apple's iCloud/CloudKit, visible only to you and Nohana's admins), and payout account status from Stripe.
• Location: if you allow it, your approximate location is used on your device to show trips near you. We don't store it.

Payments: Stripe

Payments are processed by Stripe, Inc., our payment processor. Your card or Apple Pay details go directly to Stripe; Nohana never sees or stores your full card number. We share with Stripe the payment amount, the booking reference and your first name, and Stripe may collect device information to prevent fraud and to complete card authentication (3-D Secure) with your bank. Captains provide identity and bank details directly to Stripe to receive payouts. Stripe's privacy policy is at stripe.com/privacy.

Other service providers

Our servers run on Cloudflare. Apple provides Sign in with Apple, iCloud/CloudKit (captain documents), WeatherKit (forecasts) and MapKit (maps).

What we don't do

We don't sell your data, show third-party ads, or track you across other companies' apps and websites.

Retention and deletion

You can delete your account in the app (Profile → Delete Account). We then delete your profile, messages and sessions and revoke Nohana's Sign in with Apple access. Booking and payment records are kept without your name, as required for accounting and tax, and your reviews remain as "Former Guest".

Contact

See the support page.