Cancellation and Refund Policy

Draft: needs legal review. This page is a plain-language working draft prepared before launch. It is not legal advice and has not been reviewed by counsel.

• You cancel 48 hours or more before departure: full refund to your original payment method.
• You cancel less than 48 hours before departure: no refund.
• The captain cancels (including for weather): full refund, including Nohana's service fee.

The captain alone decides whether conditions are safe. The weather forecast shown in the app is for planning only.

Refunds are issued through Stripe and usually appear in 5–10 business days, depending on your bank.